Sames Kia is a renowned Kia dealer that has built a solid reputation for providing exceptional service and customer satisfaction. With over six years of experience as a loyal customer, the quality of service offered by Sames Kia has consistently exceeded expectations. The dealership boasts a team of dedicated individuals who go above and beyond to ensure a perfect match between customers' wants and needs. Guillermo, an attentive salesman, diligently assists customers in finding their ideal vehicle and simplifies the purchasing process by explaining every feature in great detail. Mr. Joe Arrevalo, the sales manager, is known for his honesty, extensive knowledge, and willingness to go the extra mile for each customer. Sames Kia understands and caters to individual scheduling and pricing limitations, making it a preferred choice for car buyers. With a wide selection of Kia vehicles, an excellent sales and finance team, and an unwavering commitment to honoring their word, Sames Kia stands out as an outstanding dealership experience. Visit Sames Kia at 6621 San Dario Ave, Laredo, TX, and discover their exceptional service firsthand.
Amenities and More
- Wheelchair-accessible entrance
- Credit cards
- Debit cards
- Wheelchair-accessible car park
- In-store shopping
- Repair services
- Oil change
Reviews
My husband went into the service dept. He was told he needed to order a $350 part for our A/C and heat.
He went back a week.later to have it installed and was told that the part doesn't work. It must be the wiring. In fact the technician said. I your old part is probably fine. The service tech didn't search for the problem.
Now my husband has to go back a third time so they can check wiring and maybe they have to order another part. We only have one car and we both work. Both times it has taken 4 hours and nothing is working. My husband was told it may take 8 hours this time and no guarantee on the A/C working.
This will be time number 3 at the service center.
We are out money for a part we did not need and 2 days of service fees and no closer to a solution.
Also, it is not pleasant to deal with the service reps they are condescending rude. They only want to be texted. Dont. try to ask them a question.
Worst customer service ever. I’ve held back a lot of complaints because I understand that employees get busy. But this was my last straw.
I’ve been calling for the past 30 minutes in 5 minute intervals to the service department and not one answer. I call and press 2 for the parts department and they immediately answer and transfer me to service. The phone rings twice and I hear them answer and immediately hang up. I call again and press 2, again parts answers immediately and they take my phone number and say they will call me back.
I need an oil change, a part fixed AGAIN (has been fixed previously at the dealership), and I need a full vehicle inspection because of work THEY previously did.
Not to mention during my last service in August, they “worked” on my vehicle for 15 days and on the day it was ready they were suppose to give me a ride to the dealership from the rental car company and no one answered, I had to order my own Uber ride because the dealership was going to close.
This is the worse service ever, and I will be making a fuss out of this.
Wife went to see a vehicle that was posted online for X and was told it was actually priced at Y (more expensive) horrible business ethics. Shame on you. EDITED Apparently there’s no urgency to sell used vehicles because if they don’t sell they’ll just go to auction. And I wasn’t aware but the salesperson openly said they use these bait and hook tactics without skipping a beat.
Horrible customer service! Do not recommend buying a car here. I bought the extended warranty in 2021 and today I had a flat tire and my husband placed a quick plug so I can get to the dealership on time and they had me waiting an hour just to tell me they found nothing wrong with it when it had a whole plug sticking out! They just added air to it.Then refused to change it due to a plug being placed. Smh I decided to go to Fords quick lane and as I was driving there (a few feet away) the plug popped out and immediately the air got out of how big the hole was. Thankfully Mike from Ford was able to help me out and was able to get it replaced with my warranty.
Rodrigo was great. Purchased a new Kia. Excellent customer service 👏. …
I have been a KIA customer for 6+ years and I can hands down say that the quality of service provided to me has been nothing but excellent! Guillermo is an extremely helpful salesman with a great attitude at all times and always goes above and beyond to find a perfect match for me based on my wants/needs. Once we find the vehicle I like, he makes the purchasing process very easy and explains every feature of the vehicle in great detail. Mr. Joe Arrevalo, sales manager at KIA, is a very honest knowledgeable, experienced man who will go out of his way for every customer. Since day one, they both understood the limitations of my schedule and pricing and worked with me to ensure that I got the car I wanted. I have already gotten 3 different vehicles with them throughout the years and I look forward to continue working with them in the future!
10 out of 10! Ayleen was an amazing saleswoman! Kept me well informed and found me the most perfect car. Even delivered my car to me 👏🏼 She went above and beyond and i am more than satisfied with the service I received . Highly recommend this place for your next car!! …
Bought a 2022 Hyundai Tucson hybrid for my kids it's a fun driving car the sales lady Clarissa was really knowledgeable.
Location
6621 San Dario Ave, Laredo, TX 78041, United States
Hours
-
Monday
09:00 AM - 07:00 PM
-
Tuesday
09:00 AM - 07:00 PM
-
Wednesday
09:00 AM - 07:00 PM
-
Thursday
09:00 AM - 07:00 PM
-
Friday
09:00 AM - 07:00 PM
-
Saturday
09:00 AM - 06:00 PM
- Sunday Close
Liked by Others
